Frequently asked questions
Can I use a Storage Unit to sleep in?
No. We don't permit the use of storage units for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.
Do my items have to be stored in boxes?
No. The items just need to be stored securely.
What if I have reserved my room, but my dates change? Can I change my move in date?
This isn’t a problem, just let us know your new move in date and we'll change it.
Are children allowed in the store?
Children are allowed in store as long as they are supervised at all times by an adult.
Is there anything I cannot store?
Yes. You must not store (and you must not allow any other person to store) any of the following in the room:
Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin;
plants, birds, fish, animals or any other creatures;
combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;
firearms, weapons, ammunition, explosives or the components thereof;
chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;
any item which emits any fumes, smell or odour;
any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);
compressed non-flammable gases without our written consent and in accordance with our specific requirements;
any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines;
tyres, asbestos;
or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.
Can I store a fridge or freezer in my storage room?
You can store a fridge or a freezer provided they are turned off and de-iced. You cannot store a working fridge or freezer due to the risk of contamination between rooms should your fridge or freezer leak.
Can I use the storage room as a workshop?
You cannot use any machinery or perform any kind of mechanical work in the storage rooms.
Can I transfer to another unit if needed?
You can move to another size room at any time, depending on your storage requirements (availability permitting). There is no admin charge for this. Please note payment will be required on the day of transfer if the price differs to what you were previously paying.
How high are the ceilings in the storage facility?
The ground floor is 8ft high and the first floor is 7ft high. There are a few on the first floor which are slightly lower on an angle due to the building.
No. We don't permit the use of storage units for anything other than storing items. Sleeping or attempting to live from our storage rooms is strictly prohibited and in breach of our terms and conditions of use.
Do my items have to be stored in boxes?
No. The items just need to be stored securely.
What if I have reserved my room, but my dates change? Can I change my move in date?
This isn’t a problem, just let us know your new move in date and we'll change it.
Are children allowed in the store?
Children are allowed in store as long as they are supervised at all times by an adult.
Is there anything I cannot store?
Yes. You must not store (and you must not allow any other person to store) any of the following in the room:
Food or perishable goods unless approved by us and provided that they are protected from and do not attract vermin;
plants, birds, fish, animals or any other creatures;
combustible, flammable, explosive or oxidising materials, liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks;
firearms, weapons, ammunition, explosives or the components thereof;
chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature;
any item which emits any fumes, smell or odour;
any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks);
compressed non-flammable gases without our written consent and in accordance with our specific requirements;
any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines;
tyres, asbestos;
or waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.
Can I store a fridge or freezer in my storage room?
You can store a fridge or a freezer provided they are turned off and de-iced. You cannot store a working fridge or freezer due to the risk of contamination between rooms should your fridge or freezer leak.
Can I use the storage room as a workshop?
You cannot use any machinery or perform any kind of mechanical work in the storage rooms.
Can I transfer to another unit if needed?
You can move to another size room at any time, depending on your storage requirements (availability permitting). There is no admin charge for this. Please note payment will be required on the day of transfer if the price differs to what you were previously paying.
How high are the ceilings in the storage facility?
The ground floor is 8ft high and the first floor is 7ft high. There are a few on the first floor which are slightly lower on an angle due to the building.